Return & Refund Policy
Hassle-Free Returns and Refunds
Our Return Policy
At Somahar Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process.
We stand behind the quality of our products and are committed to resolving any issues you may encounter. Please read this policy carefully to understand your rights and our procedures.
Return Eligibility
You can return items if:
- The product is defective or damaged
- The product received is different from what was ordered
- The product is unused and in original packaging
- Return request is made within 7 days of delivery
- All tags, labels, and accessories are intact
Items that cannot be returned:
- Personalized or customized products
- Perishable goods (food items, etc.)
- Intimate or sanitary goods
- Products damaged due to misuse
- Items without original packaging or tags
- Digital products or software
Return Timeframe
Standard Return Period: 7 days from the date of delivery
You must initiate a return request within 7 days of receiving your order. Once approved, you have an additional 3 days to ship the item back to us.
How to Return an Item
- Contact Us: Email us at or call 01711941532 with your order number and reason for return.
- Get Approval: Our customer service team will review your request and provide a Return Authorization (RA) number if approved.
- Package the Item: Pack the item securely in its original packaging with all tags, labels, and accessories.
- Ship the Item: Send the package to our return address (provided with your RA number) using a trackable shipping method.
- Receive Refund: Once we receive and inspect the item, we will process your refund within 5-7 business days.
Return Shipping
Free Return Shipping
We provide free return shipping for:
- Defective or damaged products
- Wrong items received
- Products with manufacturing defects
Customer-Paid Return Shipping
Return shipping charges apply for:
- Change of mind returns
- Size or color exchanges
- Returns due to customer error
Refund Process
Refund Timeline
- Item received and inspected: 1-2 business days
- Refund processing: 3-5 business days
- Refund credited to your account: 5-10 business days (depending on payment method)
Refund Methods
- Original Payment Method: Refunds are processed to the same payment method used for the original purchase
- Bank Transfer: For cash on delivery orders, refunds are processed via bank transfer (account details required)
- Store Credit: You may choose to receive store credit instead of a refund (valid for 1 year)
Exchange Policy
We offer exchanges for:
- Size exchanges (subject to availability)
- Color exchanges (subject to availability)
- Different product (price difference will be adjusted)
To request an exchange, follow the same return process and specify your exchange preference. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.
Damaged or Defective Items
Important: If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos of the damage. We will arrange a free replacement or full refund.
Do not use or attempt to repair damaged items. Keep all packaging and documentation until the issue is resolved.
Cancellation Policy
You can cancel your order:
- Before Shipping: Full refund will be processed within 2-3 business days
- After Shipping: You can still cancel, but return shipping charges may apply
- Processing Orders: Contact us immediately if your order is still being processed
Need Help?
If you have any questions about returns, refunds, or exchanges, our customer support team is here to help:
- Email:
- Phone: 01711941532
- WhatsApp: 01711941532
Note: All return requests must be initiated through our customer service team. Do not send items back without prior approval and a Return Authorization number.